Frequently Asked Questions
Find answers to common questions about Nurse Charting Pro. Can't find what you're looking for? Contact our support team.
General Questions
What is Nurse Charting Pro?
Nurse Charting Pro is a mobile-first patient rounding and documentation app designed for nurses and healthcare professionals. It streamlines the charting process, reduces documentation time, and improves patient care quality through features like room assignment, comprehensive charting categories, AI-powered narratives, and shift management.
What devices does Nurse Charting Pro support?
Nurse Charting Pro is available for both iOS (requires iOS 13.0 or later) and Android (requires Android 8.0 or later) devices. The app is optimized for smartphones and tablets, allowing you to chart at the bedside.
Can I use Nurse Charting Pro offline?
Yes! Nurse Charting Pro includes offline capability so you can continue charting even without an internet connection. Your data will automatically sync to the cloud when connectivity is restored.
How many team members can use Nurse Charting Pro?
There is no limit to the number of team members. Our pricing scales based on the number of active users, and we offer volume discounts for larger facilities. Contact our sales team for custom enterprise pricing.
Is Nurse Charting Pro suitable for my type of facility?
Nurse Charting Pro is designed to work across various healthcare settings including hospitals, long-term care facilities, assisted living communities, rehabilitation centers, and skilled nursing facilities. Our configurable charting categories can be customized to match your specific protocols.
How do I get started with Nurse Charting Pro?
Getting started is easy! Download the app from the iOS App Store or Google Play Store, create your account, and complete the initial setup. Check out our Getting Started guide for a detailed walkthrough.
Billing & Subscription
How much does Nurse Charting Pro cost?
We offer three pricing tiers: Basic (free with limited features), Pro ($12.99/month per user), and Enterprise (custom pricing). Visit our Pricing page for detailed feature comparisons and current pricing.
Is there a free trial available?
Yes! We offer a 30-day free trial of our Pro plan with all features included. No credit card required to start your trial. You can upgrade to a paid plan at any time during or after the trial.
How does billing work?
Billing is based on the number of active users per month. You can pay monthly or annually (annual plans receive a discount). Billing is handled securely through our payment processor, and you can manage your subscription from the app settings.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time with no cancellation fees. Your access will continue until the end of your current billing period. You can export all your data before canceling.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover), ACH/bank transfers for enterprise accounts, and purchase orders for qualifying organizations.
Do you offer discounts for large facilities?
Yes! We offer volume discounts for facilities with 50+ users. Contact our sales team for custom enterprise pricing and to discuss your specific needs.
What happens to my data if I cancel?
You can export all your data in standard formats (PDF, CSV) before canceling. We retain your data for 90 days after cancellation in case you decide to reactivate. After 90 days, all data is securely deleted from our systems.
Technical Issues
I forgot my password. How do I reset it?
Tap "Forgot Password" on the login screen and enter your email address. You'll receive a password reset link via email. Follow the link to create a new password.
Why isn't my data syncing?
Data sync issues are usually caused by poor internet connectivity. Check your device's internet connection and try again. If you're using offline mode, data will sync automatically when connectivity is restored. If problems persist, try logging out and back in, or contact support.
The app is running slowly. What should I do?
First, ensure you have the latest version of the app installed. Clear the app cache from Settings > Storage > Clear Cache. Close other apps running in the background. If issues persist, try uninstalling and reinstalling the app (your data is safely stored in the cloud).
I'm not receiving notifications. How do I fix this?
Check that notifications are enabled in your device settings for Nurse Charting Pro. In the app, go to Settings > Notifications and verify that the notification types you want are enabled. Make sure "Do Not Disturb" mode is not active on your device.
Can I use Nurse Charting Pro on multiple devices?
Yes! You can use your account on multiple devices. Your data automatically syncs across all devices, so you can seamlessly switch between your phone and tablet.
How do I export my charts?
From the patient chart view, tap the menu icon and select "Export to PDF". You can share the PDF securely via encrypted email or save it to your device. Administrators can also export bulk reports from the admin dashboard.
What should I do if I encounter a bug?
Please report bugs to our support team through the in-app support feature (Settings > Help & Support > Report Issue) or email support@nursechartingpro.com. Include details about what you were doing when the bug occurred and any error messages you saw.
How do I update the app?
Updates are distributed through the iOS App Store and Google Play Store. Enable automatic updates in your device settings, or manually check for updates in your app store. We recommend always using the latest version for the best experience and security.
Still Have Questions?
Our support team is here to help! We typically respond to inquiries within 24 hours during business days.